Frequently Asked Questions

As with any major home building or renovation decision, selecting your staircase can be a daunting process. We understand you’ll have questions about stair design, balusters, handrails and more, so we’ve answered the queries we are most often asked below. Please call us on (03) 9720 7760 to explore your options. We look forward to discussing your staircase requirements.

How much will my staircase cost?

Pricing is dependent on the type of staircase, materials and accessories selected. Simple budget stairs typically start at around the $2,000 mark, whereas a detailed geometric design may cost anywhere up to $40,000.

What are the terms of payment?

A 50% deposit is payable upon acceptance of quote. Manufacturing will not commence until the 50% deposit has been received. This includes ordering of exotic timbers or special accessories, which can have lead times ranging between one to six weeks. The remaining 50% balance is payable prior to installation. Installation will not take place until full payment has been received.

How long will it take for my staircase to be manufactured and installed?

The time between order confirmation until installation varies based on the type of staircase you have selected. A standard timber staircase may be installed within 10-15 working days of the deposit being paid and shop drawings being signed off, whereas a more complex geometric (curved) staircase may take up to eight weeks from receipt of deposit and signed shop drawings, to installation. Installation is generally complete in one day, though it may take up to a week for complex stairs.

Do you deal directly with the public?

Of course. We deal directly with the public, along with builders, architects and design groups.

How do I get a quote?

Please call us on (03) 9720 7760, send us an email or submit an enquiry. Feel free to include your plans for review if you have them, otherwise, we can visit you on site to discuss your needs.

I’m confused by all the different design choices! Can you help?

Of course! We are here to ensure designing your staircase is a smooth and easy process from start to finish. For a clear breakdown on all the terms associated with stair design, download our Stairs Explained brochure here. You’re also welcome to visit our Bayswater North showroom, in Melbourne’s eastern suburbs, to check out our sample range, sit down with us and discuss your options until you feel completely comfortable with the decisions made.

How do I choose the right timber? What is available?

We work with many timber species. Popular choices include Victorian Ash, American Oak, Spotted Gum, Pine, Jarrah, Blackbutt, Tasmanian Oak and Messmate. Let us know what you have in mind and we can share ideas and samples. You can download our Timber Range here, or alternatively, if you’re unsure, visit our Bayswater North showroom, in Melbourne’s eastern suburbs, to view our product range.

How do I choose my accessories? I’m not sure what type of baluster is right for me?

Download our Accessories Range here to view the different types of accessories we offer. From wrought iron posts, timber handrails to stainless steel balusters, we have a large range on display in our Bayswater North showroom along with the capacity to special build or order if there’s something truly unique you’ve got in mind.

How do I know what style of staircase will suit my home?

If you’re unsure what type of staircase you’d like to include in your home, call us for a consultation. We can visit you on site to explore your options, or discuss your needs at our Bayswater North showroom, in Melbourne’s eastern suburbs, which houses a range of product samples to help you decide on the right style.

Which areas do you service?

We supply staircases throughout greater metropolitan Melbourne and regional Victoria.

Can I install the staircase myself, or engage another tradesperson to do so?

We strongly recommend our specialist team installs your staircase to protect your asset. However, a qualified carpenter may be able to install the stair on your behalf. Let us know if you’d like to explore this option.

Do you offer a product warranty?

Stairworks is proud to offer a five-year warranty on manufacturing and installation faults. This warranty does not extend to scratches, breakage, burns or other damage of any stair components caused by inappropriate usage or deliberate acts, nor exposure to extreme conditions such as moisture or direct sunlight. We provide product care guidelines on installation that will help you protect and maintain your stair.

I want to utilise the space under my stairs for storage. Can you help?

Absolutely. The space under your stairs can be used in myriad clever ways, by including bookshelves, wine racks, cupboards or even a study nook. Let us know what interests you and we will happily work with you and your builder or carpenter to create the perfect space-saving solution.

I’d like to renovate my staircase. Can you help?

Whether you would like to renovate features such as balusters and handrails, or even completely replace your current staircase, we offer solutions to ensure your staircase is beautifully revived.

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